Frequently Asked Questions
Everything you need to know about shopping with Collier & Dobson
What are your delivery options and timeframes?
We offer secure, fully insured shipping across the UK and internationally. Standard delivery for in-stock items typically takes 3-5 working days, while limited edition prints and sculptures may require additional time for bespoke framing or specialist handling.
How do you ensure art and sculptures are protected during transit?
We use professional-grade, high-impact packaging materials specifically designed for fine art. Every item is hand-packed and shipped via specialist couriers to ensure it arrives in pristine condition.
Can I return an item if it doesn't suit my space?
Yes, we offer a 14-day return policy for items purchased online. The item must be returned in its original packaging and condition. Please note that bespoke commissions or custom-framed items may be subject to different terms.
Are the limited edition prints signed and numbered?
Yes, all limited edition prints sold through Collier & Dobson are accompanied by a certificate of authenticity and are individually signed and numbered by the artist to guarantee their provenance.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal for your convenience.
Do you offer a framing service for your artwork?
Many of our prints come with professional framing options selected by our experts to complement the piece. If you have specific requirements, please contact our gallery team to discuss custom framing solutions.